Unboxing Video is a mandate to initiate any exchange(s) If you wish to exchange it for the same product kindly send us an email stating the same to and issues Replacement or exchange of products is possible only when the item was defective or damaged at the purchase time.
After approval for cancellation, the refund will be under process and same will be returned to your account within a maximum span of seven days. You have the liberty to cancel your order made through our website within 30 minutes of placing it. NOTE: Only regularly priced items are subject to refund while products bought under ‘sale’ are not subject to refund. The Amount may take Within 5-7 business days to show up in your account. If the refund was approved by us we’ll most definitely refund the respective amount to your Luckystore account. Please note that Shipping Charges ( Including Cash Handling Fees Charged By Courier Partner, Express/Last Minute Delivery Charges and Frozen Shipping Charges) Are Non-Refundable After receiving the purchased product, our refunds team does a thorough inspection (which takes 24-72 hours) of it to come to a conclusion whether it is in the same condition as when it was delivered/purchased by you or not. The Buyer is responsible for bearing the return shipping charge of the product. To initiate The Refund Claim For Any Order, We need An Unboxing Video of the parcel to verify the condition in which it was delivered to you.
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Perishable good, such as frozen fruits, vegetables, food and floral products.įlammable liquids or gas and similar productsĬertain other non-returnable items are gift cards, free offer products, certain health and personal care products To start a return, Kindly share an unboxing video of the parcel received by you at your doorstep with the clear visibility of the Order ID, Tracking ID And Our Logo to with the order ID as the subject line.īecause of our business’s nature specific products are exempted from the return policy, which are enlisted as follows:
72 hours to return your purchased item, given the invoice bill is provided and the item is unused with its original or authentic packaging, and in the same condition as at the time of purchase.
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When introducing new treats to the line, Vicenzi's artisans continue to remember their founder's emphasis on the small pleasures of life at home: enjoying sweet flavors with friends and family around the table.Īt Eataly, we love the story of Vicenzi almost as much as we love the family-run company's treats - especially the now iconic ladyfingers, which make the perfect base in our head pastry chef's recipe for tiramisù.We are extremely grateful for your continuous support toward our online as well offline marketplace.įrom the purchase date(mentioned on your Luckystore invoice), you have three entire days i.e.
Bakers follow the original recipes that Matilde perfected in her kitchen all those years ago in fact, her original handwritten notebook is lovingly preserved in the company vault. Following her philosophy that simplicity and quality should rule in the kitchen, the family-run company sources the finest natural ingredients, from Italian wheat to farm-fresh eggs. These days, "Matilde" is an inspirational character who is still present in every step of the sweet operations at Vicenzi. More than 110 years later, led by her grandson Giuseppe, Vicenzi creates artisanal treats that are celebrated across the world. The 39-year-old mother of two had always loved to create pastries at home, and with encouragement from family and friends - and a healthy dose of entrepreneurship - she decided to make the leap with her own pastry shop.įrom airy ladyfingers to cream-filled cookies, Matilde's homespun recipes quickly grew popular throughout the region and beyond. In 1905, Matilde Vicenzi opened a pasticceria in San Giovanni Lupato, a village near Verona in northern Italy.
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